Fault capture
Asks what is broken, system type, when it started, and what the customer has tried.
AI receptionist for HVAC
Handles heating and cooling calls without losing the detail.
Breakdowns, servicing, installs, maintenance, and commercial enquiries are qualified by system type, urgency, and location.
What the agent handles.
Barry keeps repair calls, servicing, and install enquiries in their own lanes.
Service context
Collects property/site type, preferred timing, postcode, and useful access details.
Team routing
Higher packages can route jobs by area, urgency, team, and service category.
Heating and cooling questions, answered.
Short answers on how Dog and Bone handles calls for HVAC engineers.
Yes. You set what counts as urgent, and Barry flags heating or cooling failures for a fast response while servicing and install enquiries wait in their own lane.
It labels each enquiry by system type and job category, so callouts, service contracts, and new installs don't get mixed up.
Barry captures the site type and can route commercial and domestic enquiries by area, urgency, and team on higher plans.
Other trades we answer for
Hear how it would answer your calls.
Book a short demo and we will walk through the call flow for your trade, area, and job types.
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